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Open source · Product & Operations

Customer Feedback Triage

Route feedback into themes, impact, evidence and a reviewable next action.

v1.0.0 · Node.js 22+ · MIT

Browse the public repository · View releases

TOOLID=customer-feedback-triage. Zero-dependency Node 22+ reporter for local, exported, redacted feedback. It reads one JSON document and writes a deterministic version 1 JSON report to stdout. Its library exports TOOLID, LIMITS, and triageFeedback(document, clock?).

This walkthrough uses the tool's public README and checked-in example files. Run the command from a repository checkout with Node.js 22+.

Run the checked-in example

node bin/customer-feedback-triage.mjs --root examples --input passing.json
node bin/customer-feedback-triage.mjs --root examples --input failing.json
npm run check

Read the result

The examples exit 0 and 1. --help prints usage; --human adds a short stderr summary. The input must be a real file confined to the real --root; an escaping symlink is refused. No network access, model call, source mutation, or output file is used.