Open source · Product & Operations

Customer Feedback Triage

Route feedback into themes, impact, evidence and a reviewable next action.

v1.0.0 · Node.js 22+ · MIT

Browse the public repository · View releases

TOOLID=customer-feedback-triage. Zero-dependency Node 22+ reporter for local, exported, redacted feedback. It reads one JSON document and writes a deterministic version 1 JSON report to stdout. Its library exports TOOLID, LIMITS, and triageFeedback(document, clock?).

This walkthrough uses the tool's public README and checked-in example files. Run the command from a repository checkout with Node.js 22+; inspect the source before using it on your own files.

Run the checked-in example

node bin/customer-feedback-triage.mjs --root examples --input passing.json
node bin/customer-feedback-triage.mjs --root examples --input failing.json
npm run check

Read the result

The examples exit 0 and 1. --help prints usage; --human adds a short stderr summary. The input must be a real file confined to the real --root; an escaping symlink is refused. No network access, model call, source mutation, or output file is used.

Where this check stops

This local walkthrough does not establish the state of a live production system or replace the limits documented in the repository.

Before adapting the command to your own workflow, review the accepted inputs, exit codes and safety boundaries in the README.

Compiled with AI assistance from checked-in public documentation and example scripts. Run the example and review the repository's current documentation before relying on its result.